Contact & Customer Support
Need help with an order, download, product or licence? Contact Instant Digital Assets and include enough information for us to identify the issue quickly.
Order and download support
For order-related enquiries, please include your order number and the email address used at checkout. Do not send passwords, payment-card details or other sensitive information.
Product and licensing questions
If you need clarification about PLR, MRR or permitted use, include the exact product name or product-page link. Licensing can vary by product, so we will answer against the rights supplied with that specific item.
Other enquiries
- Partnership and collaboration enquiries
- Affiliate enquiries
- Technical problems with downloads
- General feedback
Response time
We aim to respond within 24–48 hours, Monday to Friday. Existing customers can also review their account and orders from the My Account page.
Before contacting support
- Order issue: include your order number and checkout email address.
- Download issue: tell us which product or file is affected and what happens when you try to download it.
- Licence question: include the exact product name or product-page link.
Please do not send passwords, full payment-card details or other sensitive information.
